Privacy Policy

This Privacy Policy applies to Media Metas websites, checkout pages, training resources, customer communications, and related services that link to it, together called the “Services.” Media Metas is the organization responsible for the personal information described in this policy.

Depending on how you use the Services, we may collect:

• Contact information, such as your name, email address, phone number, country, and support messages.
• Transaction information, such as the product purchased, amount, currency, transaction status, coupon or affiliate attribution, and payment-provider identifiers. Card details are handled by our payment provider and are not stored by Media Metas.
• Program information, such as onboarding responses, progress, community access, training participation, and information needed to provide client matching or support.
• Device and usage information, including IP address, browser, device type, operating system, referring page, pages viewed, timestamps, and interactions with our pages and emails.
• Marketing attribution, including UTM parameters, advertising click identifiers, cookie identifiers, campaign, ad, and referral information.

We collect information directly from you, automatically from your browser or device, and from providers that help us operate the Services. These may include payment processors, customer relationship and messaging platforms, analytics and advertising platforms, hosting providers, community platforms, and affiliate partners.

• Provide purchases, training, community access, client matching, and support.
• Process and reconcile transactions and prevent duplicate fulfillment.
• Send transactional messages, onboarding instructions, and requested support.
• Personalize, measure, maintain, and improve the Services.
• Attribute visits and purchases to campaigns and partners.
• Detect fraud, abuse, security incidents, and technical problems.
• Comply with legal obligations and enforce our agreements.
• Send marketing communications where permitted. You may unsubscribe from marketing emails through the link in the message.

We and our providers use cookies, pixels, local storage, and similar technologies to operate checkout and attribution, remember settings, measure site performance, and understand advertising results. This may allow advertising platforms such as Meta, Google, and TikTok to receive device, event, and hashed contact information for measurement and matching, subject to their own policies.

You can limit cookies through your browser and adjust advertising preferences through the relevant platform. Blocking required storage may affect checkout, attribution, or other site functions.

We may share information with:

• Vendors that provide payment processing, hosting, databases, analytics, advertising measurement, email or SMS delivery, CRM, customer support, community access, and fraud prevention.
• Affiliates and referral partners where necessary to attribute and administer a referral or commission.
• Professional advisers, authorities, or other parties when required by law or reasonably necessary to protect rights, safety, and the integrity of the Services.
• A buyer, successor, or adviser involved in a merger, financing, reorganization, sale, or similar business transaction.

We do not sell personal information for money. Some advertising and analytics activity may be treated as “sharing” or targeted advertising under certain privacy laws.

We retain information for as long as reasonably necessary to provide the Services, maintain transaction and fulfillment records, resolve disputes, prevent fraud, enforce agreements, and meet legal, accounting, or reporting requirements. Retention periods vary by the type of information and why it is held.

Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of personal information, or to object to certain processing. You may also withdraw consent where processing relies on consent.

To submit a request, email support@crayo.ai. We may need to verify your identity and may retain information where an exception under applicable law applies. You may unsubscribe from marketing emails at any time, but we may still send essential transactional or service communications.

Media Metas and its providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers. Privacy laws in those countries may differ from the laws where you live.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

The Services are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information to us.

The Services may link to or integrate with third-party websites, platforms, and tools. Their privacy practices are governed by their own policies, and Media Metas is not responsible for those practices.

We may update this policy as the Services or legal requirements change. The date above shows the latest revision. Questions or privacy requests should be sent to support@crayo.ai.