Returns and Refunds

Registration for the free AI Clippers Live Training does not involve a purchase and therefore has no charge to refund.

When the checkout page expressly displays the “$1,000 client within 48 hours or full refund” guarantee, the purchase price of that Starter Kit is eligible for a full refund if you complete the required client-match process in good faith and Media Metas does not provide an eligible $1,000 client opportunity within the stated 48-hour matching period.

To remain eligible, you must:

• Provide a valid name, email address, and reachable phone number at checkout.
• Complete the onboarding and client-match information reasonably requested after purchase.
• Remain reasonably available and respond to time-sensitive matching communications.
• Not reject, obstruct, or abandon an otherwise eligible match solely to obtain a refund.
• Submit the refund request within seven days after the 48-hour matching period ends.

The matching period begins once the required onboarding information is complete and Media Metas confirms that you have entered the client-match process. An eligible match means a genuine opportunity from our network with a stated value of at least $1,000. The guarantee concerns provision of that opportunity. It does not guarantee profit, collection, retention, client satisfaction, or the outcome of work you later perform.

An approved refund covers the amount paid directly to Media Metas for the eligible Starter Kit transaction. It does not reimburse software, subscriptions, advertising, bank or exchange fees, taxes retained by authorities, contractor costs, or other third-party expenses.

Because digital access and fulfillment can begin immediately, other purchases are final once access, downloads, community entry, coaching, or services have been delivered, unless the checkout page states a different guarantee or applicable law requires a refund. A change of mind, lack of use, or failure to complete the material does not by itself create refund eligibility.

If Media Metas offers a recurring plan, the billing interval and renewal price will be disclosed before purchase. You may cancel future renewals by following the cancellation method provided with that offer or by contacting support. Cancellation applies prospectively and does not refund a charge already processed unless required by law or expressly covered by an offer-specific guarantee.

Email support@crayo.ai from the address used at checkout. Include your full name, purchase date, order email, the offer purchased, and the reason for the request. For a Starter Kit guarantee request, include enough information for us to verify completion of the client-match process.

We may request reasonable additional information to locate the order or confirm eligibility. Approved refunds are returned to the original payment method. Processing time after approval depends on the payment provider and your bank.

Contact support promptly if you believe you were charged more than once, charged after a valid cancellation, or charged without authorization. We will investigate transaction records and correct a verified billing error. Nothing in this policy limits rights that cannot be waived under applicable consumer law.

The policy in effect when you purchase governs that transaction unless a later version gives you greater rights. Questions should be sent to support@crayo.ai. See also our Terms of Service.