Shipping and Delivery

Media Metas currently sells and provides digital products and services. Nothing is shipped by post or courier, so there are no physical shipping charges, tracking numbers, or delivery addresses required for our current offers.

Access is normally delivered electronically to the email address or account used when you register or purchase. Depending on the offer, delivery may include:

• An order confirmation and access instructions by email.
• Access through our checkout, community, or course platform.
• Links to digital downloads, training, onboarding, or support.
• Follow-up instructions needed to begin a service or client-match process.

Most automated access is sent immediately after a successful payment or completed registration. Some onboarding, service, or manually reviewed access may take up to one business day. Any different timing displayed on the offer or checkout page applies to that purchase.

Before contacting support, please:

• Check spam, junk, promotions, and filtered email folders.
• Confirm that you are checking the email address used at checkout.
• Allow a few minutes for payment processing and automated delivery.

If access is still missing, email support@crayo.ai with your full name, purchase email, purchase date, and the offer you purchased. We will locate the order and help restore delivery.

You are responsible for providing an accurate email address and phone number. If you entered incorrect information, contact support as soon as possible. We may request reasonable proof of purchase before changing the delivery account or resending access.

Digital access can begin immediately and cannot be physically returned. Eligibility for a refund or cancellation is explained in our Returns and Refunds policy.

Delivery questions can be sent to support@crayo.ai or raised by phone at +1 (408) 555-0147.